Finally, a 21st century way to store, organize and keep up to date an FAQ base.
Easily tag every knowledge base article to be easily found by your employees or/and your customers.
Label and bookmark content to group related articles.
Publish tags and categories on the self-service portal to be used by your customers to filter the FAQ content efficiently.
Publish detailed answers to frequently asked questions in your self-service support web portal and give customers and employees 24/7 access to a library of support documentation. Share FAQ articles with customers in chats and emails, or place them anywhere on your website- each article has its own unique URL that will work no matter how many times the article is edited.
Customers browsing your website can search for answers to specific questions or toggle between categories if they want to learn more general information about your offerings. Create as many categories and subcategories as you need to make product information accessible to your visitors.